The combined use of MegaFon's VATS with 1C:UNF allows the company manager, when receiving an incoming call, to see the necessary information about the client or create a contact for a client who has applied for the first time. All calls are recorded in a special client card; after the conversation is completed, they can be listened to. As of November 2018, you can call a client in one click, and a call from a user can be immediately transferred to a personal manager.

Virtual PBX from MegaFon will allow you to set up the distribution of calls to employees on mobile and landlines. After the first call, the client will receive the contacts of his personal manager using the special “SMS business card” function and will be able to call the company back by simply clicking on the number in the message. The “Order a call back” notification will allow the manager not to miss the client’s request and respond to it in a timely manner. If the call is still missed, the client will automatically receive an SMS with an apology. For the highest quality work of managers with clients, MegaFon offers access to detailed analytics. It will help evaluate the effectiveness of their work, monitor the number of requests received from clients, and see graphs of trends and seasonality throughout the year.

2017: FMC Partner

In February 2017, MegaFon introduced the program FMC Partner", which will allow telecom operators to combine fixed-line and mobile communications. One of the first partners of the program was the federal provider NetByNet (Wifire brand).

The FMC Partner program provides operators with the opportunity to combine their own fixed-line communication resources (virtual PBX) with mobile network based on the MegaFon intellectual platform. Participation in the program does not require obtaining additional licenses or costs for organizing a network or upgrading your own service infrastructure. The functionality of the virtual PBX (VATS) is significantly expanding: services that were previously available to the provider's clients only within the framework of a fixed line connection can now be connected to mobile phones with SIM cards from MegaFon.

The operator can use the combination of fixed and mobile communications on one VATS platform to develop services such as short numbering, a customer relationship management system (CRM), analytics of the frequency, duration and geography of calls, etc. At the same time, the operator retains control of VATS services, which allows to remain a “single entry point” for the client.

The partnership also provides financial benefits. MegaFon pays the operator a remuneration, the amount of which grows on a progressive scale depending on sales volumes mobile services operator's clients.

“More than 1,200 operators have become our clients. We strive to offer our clients and partners modern and comprehensive solutions to develop and improve the efficiency of their business. The FMC Partner program is expanding the capabilities and increasing the attractiveness of the services of fixed-line operators based on the technological and intellectual capabilities of MegaFon,” comments Natalya Taldykina, Development Director corporate business MegaFon company.

The market potential of the FMC-Partner program is associated with the development trends of the VATS service, which is currently in a growth phase. According to iKS-Consulting, by the end of 2016, the volume of the virtual telephony market will grow by 30% and amount to about 4.66 billion rubles, which is lower than the level of 2014 - 71% - and 2015 - 44%, respectively. At the same time, the growth rate of the VATS subscriber base is not decreasing: in 2016, the number of clients reached 149.9 thousand - this is 26% more than in 2015 (118.9 thousand). This is caused by the entry of new players into the market - Yandex (April, 2016) and MegaFon (September, 2015), which attracted a significant number of customers. The FMC Partner program can become an additional driver for the growth of the VATS market.

2016: Features of VATS

Thanks to VATS, you can minimize the costs of purchasing equipment for building a PBX, its maintenance and support, paying for long-distance and international calls, and also avoid additional costs for telephone installation when moving or opening a new office. Another feature of the “Virtual PBX” is speed: with the service from MegaFon, the office can be provided with telephone and Internet communications in the shortest possible time.

As of November 2016, more than 50% of VATS service clients use additional features - call recording and integration with CRM, which allows them to take customer service to a new level. For example, the platform allows you to program automatic calls to a customer base through the operator’s platform, which helps to significantly reduce costs.

Another important function of VATS is notification of missed calls. In addition to traditional notifications via email and SMS, the operator offers a convenient option to receive notifications through the Telegram application. MegaFon was the first in the world to provide customers with the opportunity to receive notifications via Internet messengers.

2015: Virtual PBX functionality

As of March 2015, Virtual PBX is the most cost-effective solution for comprehensive telephony for all offices and employees of a company, since it does not require the purchase of special equipment and laying of wires. The subscription fee depends on the number of employees in the company and starts from only 1000 rubles per month.

Virtual PBX functionality:

• Web interface for setting up PBX
• Employees, departments, short numbers (extension)
• Connecting corporate SIM cards (FMC)
• Ability to handle calls on desk phone, computer and mobile phone

A corporate telephony service that combines a virtual PBX, your SIM cards from MegaFon, short numbering, voice menu, call recording, convenient graphical statistics broken down by manager, the ability to notify of missed calls and many other features.

Version 3

Version 2
Integration features: 1. Pop-up customer card for an incoming call. Your manager will see what kind of client is calling and what kind of deal is open. Save time for managers and clients. 2. Call clients in one click. Don't waste time dialing numbers. Click on the client's number, your phone will receive an incoming call, pick up the phone and wait for a connection with the client. 3. Displaying the client's name during an incoming call on the screen of an IP phone or communicator. 4. Information about all conversations is recorded in the client card. You can listen to these conversations directly from Bitrix24. 5. Set up an automatic connection between calling clients and responsible managers.

Version 1

Integration options:

1. Pop-up customer card for an incoming call. Your manager will see what kind of client is calling and what kind of deal is open. Save time for managers and clients.
2. Call clients in one click. Don't waste time dialing numbers. Click on the client's number, your phone will receive an incoming call, pick up the phone and wait for a connection with the client.
3. Displaying the client's name during an incoming call on the screen of an IP phone or communicator.
4. Information about all conversations is recorded in the client card. You can listen to these conversations directly from Bitrix24.
5. Set up an automatic connection between calling clients and responsible managers.

The CRM implemented at MegaFon OJSC is also used in the VimpelCom network. This solution consolidates all customer data in a single system, integrated with existing billing systems for pre-paid and post-paid services.

As a result of the implementation of the CRM system, all subscriber service specialists of the MegaFon-Moscow network have access to unified, relevant and regularly updated information on customer service support. This allows the company to respond more quickly to subscriber requests.

Selecting a solution and contractor

Several developers took part in the competition for a CRM system for MegaFon, among whom there was not a single Russian company.

Perhaps the choice was due to the successful experience of implementing a similar system in the network of another operator " big three- Vimpelcom company.

Project progress

MegaFon and Amdocs signed a protocol of intent to implement the CRM system back in September 2003. In December 2004, the Amdocs CRM platform was developed and tested. The complete transition to the platform in the MegaFon-Moscow network was carried out during the first quarter of 2005, and then the system was implemented in the company’s regional representative offices.

Effect obtained from implementation

The article describes the service from Megafon - “Virtual PBX”.

Navigation

Telephone installation of offices is one of the important issues, which is solved using current digital technologies. Provided mobile operator « Megaphone» service « Virtual PBX" is one such solution.

« Virtual PBX" from " Megafon» is designed for clients of various companies and offers them a variety of amenities. In this review we will discuss in more detail what “ Virtual PBX"and get acquainted with both positive and negative negative reviews at her.

Cloud PBX MegaFon. Mobile PBX MegaFon: login, instructions, reviews

"Virtual PBX" from the operator "Megafon"

« Virtual AT C" from " Megafon» helps to install telephones in offices using modern technologies. The service makes it possible to work with the client base, thereby improving the work of help desks. Connecting on the phone " Virtual PBX", subscribers " Megafon» have access to the following services:

• Call hold/waiting
• Call forwarding (to any numbers and telephones)
• Incoming calls to a multi-channel number
• Free outgoing calls in the system " Virtual PBX»
• Outgoing calls to each individual employee of the company according to the schedule and according to his number
• Telephone conferences
• Using a voice mailbox
• Using the blacklist
• Integration with CRM
• Ability to record a telephone conversation
• Cheap outgoing calls to cell and landline phones

Cloud PBX MegaFon. Mobile PBX MegaFon: login, instructions, reviews

For a more accessible understanding of the issue, we will give some examples. To the subscriber connected to " Virtual PBX"A multi-channel number is provided, and when you call it, it appears in the voice menu. Next, he is asked to choose the service from the company that he needs at the moment. Having selected the desired option, the subscriber is automatically contacted by the required employee of the company.

When contacting an employee, the subscriber calls him at mobile phone. In addition to the fact that this call is free, the subscriber can reach the employee at any time within the work schedule, since cellular telephone The company employee always has it with him and stays in touch all the time.

If desired, all conversations will be recorded in your cloud storage and can be listened to. " Virtual PBX» does not require connection to any specific place of residence; you can use it wherever you are. To do this, there is no need to change numbers, connect additional paid services and take other actions.

How much does the “Virtual PBX” service from Megafon cost?

Company " Megaphone"provides the service " Virtual PBX» at the following rates:

• Subscription fee: seven slaves. places – 1000 rub./month; add. slave. place – 200 rub/month; recording telephone conversations – 1000 rubles/month.
• Subscription fee: fifteen slaves. places – 1800 rub./month; add. slave. place – 150 rub/month; recording telephone conversations – 1500 rubles/month.
• Subscription fee: thirty slaves. places – 3000 rub./month; add. slave. place – 100 rub/month; recording telephone conversations – 2500 rubles/month.

Clients who have never connected before " Virtual PBX" from " Megafon» — there is no charge for the first 14 days (except for outgoing calls to numbers of other subscribers)

How to activate the “Virtual PBX” service from the Megafon operator?

To activate the service " Virtual PBX"from the operator" Megafon“You should write an application to use this service and send it to the appropriate address of the company. You need to clarify this question on the official website “ Megafon».

MegaFon offers corporate SIM cards, integration with CMR, unlimited forwarding, number substitution, conference calling services, short numbers for internal communications, voice menu, call recording and storage, and a number of other useful advantages typical of IP telephony systems. Using corporate SIM cards or forwarding to a mobile phone, MegaFon’s virtual PBX services can be used from anywhere, provided that the smartphone is connected to the Internet.

The essence of our proposal

We offer a free virtual PBX service. This allows you to connect several SIP telephony users into one virtual space with the ability to connect multi-channel numbers and communication scenarios, and an additional option - integration with the CRM system. The telephone numbers themselves, as well as the minutes of outgoing communication, are paid separately according to the tariffs! Since the service is free, technical support is also not included in the tariff and can be activated separately. there is a description of setting up a virtual PBX.

Virtual PBX MegaFon tariffs

• basic (1000 rub./month);
• medium (1800 rub./month);
• full (3000 rub./month).

It is possible to change the terms of tariffs for an additional fee.

Setting up a virtual PBX from MegaFon is carried out in your personal account after purchasing the service. A user-friendly interface allows you to quickly carry out all the basic settings, as well as view the generated reports.

Virtual PBX from PrimeGate

The virtual PBX offered by PrimeGate is free. Thus, the client, having connected, can immediately begin using IP telephony services. The exception is when the outgoing call is forwarded to a SIP device. In this case, a fee will be charged for communication. Forwarding to a mobile phone is also paid. As in the case of the service from MegaFon, the PBX here is completely virtual - this means that no additional installation of equipment is required for the network.